Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: January 2025

Introduction

E. Security Alarm Systems, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our security services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

We collect information about you in various ways. The information we may collect includes:

  • Personal Information: Name, email address, phone number, mailing address, and property address when you contact us or request services.
  • Property Information: Property type, size, layout, and security requirements for system design purposes.
  • Payment Information: Billing address, payment method, and transaction history for service payments.
  • Security Credentials: Access codes, alarm codes, and monitoring account information for system operation.
  • Technical Data: IP address, browser type, device information, and browsing activity on our website.
  • Service Records: Installation details, maintenance history, and service call logs.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our security services
  • Processing transactions and sending related information
  • Communicating with you about services, promotions, and updates
  • Responding to inquiries and providing customer support
  • Sending technical notices and security alerts
  • Monitoring and analyzing website usage for improvement
  • Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that perform services on our behalf, such as monitoring centers, payment processors, and cloud hosting providers.
  • Professional Advisors: Attorneys, accountants, and insurers requiring access for professional services.
  • Law Enforcement: When required by law, court order, or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and database systems
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for audit purposes

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: Opt out of marketing communications and certain data processing.
  • Data Portability: Request your data in a portable format.

Requesting Data Deletion

To request deletion of your personal information, please contact us at:

We will process your request within 30 days and may require identity verification.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for detailed information about cookie usage and your choices.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, please contact us: